Cancellation Policy

Effective Date: 7/17/2024

At Prime Medical Spa, we strive to provide the best possible care and services to our clients. To ensure the availability of our services to all clients and to respect the time of our staff, we have implemented the following cancellation and no-show policy.

Appointment Cancellation & Rescheduling

24-Hour Notice: We require at least 24 hours’ notice for any appointment cancellations or rescheduling (there is no fee to reschedule if 24 hour notice is provided.) This allows us to offer the appointment slot to another client in need of our services.
Pre-Appointment Reminders: All attempts to remind you of your appointment will be made including the following methods depending on what information we have on file for you: call, email, and/or sms text message.
New Client Paperwork: In the event you are a new client, please expect to arrive 15 minutes early to fill out your paperwork.

No-Show Policy

Definition of No-Show: A no-show is when a client misses an appointment without cancelling or rescheduling at least 24 hours in advance.
No-Show Fee: Clients who do not show up for their scheduled appointment or cancel within 24 hours of their appointment time will be charged a no-show fee of $35.00. This is to ensure that the scheduled provider is fairly compensated for their time.
Multiple No-Shows: Clients with multiple no-shows may be required to prepay for future appointments or may be discharged from our practice at our discretion.

Late Arrivals

Please note that if you are 15 minutes late for your appointment, we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “NO SHOW” and will be treated as a missed appointment.

Clients who have pre-purchased their service and arrive late or do not show up for their appointment will be charged a no-show fee in addition to the cost of the pre-purchased service.

Exceptions

We understand that emergencies and unforeseen circumstances happen. If you have an emergency or an extenuating circumstance that prevents you from giving 24 hours’ notice, please inform us as soon as possible, and we will handle each situation on a case-by-case basis.

Payment

Billing: The no-show fee will be put on your account; the fee must be paid before scheduling any future appointments.
Prepayment for Appointments: Clients with a history of no-shows or late cancellations may be required to prepay for their appointments.